About the defect of "UNTITLED" FC pre-sale

AI®PENオフィシャルサイト

2021/09/12 13:19

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We apologize for any inconvenience caused by the FC pre-sale.


Below are the details and information about this bug.

[About the case where the reference number is not reflected]
There was a phenomenon that could not be reflected due to a system malfunction.
For those who purchased on 9/11, we confirmed the purchase time and reflected the reference number on a first-come, first-served basis.

* First-come-first-served basis is the order in which you click the "Proceed to purchase" button and complete the application procedure.
Regardless of the payment method, the reference number is issued on a first-come, first-served basis in order from the status of "Applied" or "Paid".


The reference number will be reflected within 24 hours after payment is completed for both DAY1 and DAY2.
We would appreciate it if you could understand that it will take some time to reflect on the application due to the processing.

* For those who have applied but have not paid, the reference number will be reflected within 24 hours after the payment is completed.

[About the case where the DAY2 ticket could not be purchased]
There was a phenomenon that I could not go to the purchase page due to a system malfunction.

Resale date: 9/18 (Sat) 11: 00-



Lastly, we apologize for the inconvenience caused to everyone who took the time to sell the tickets and those who are looking forward to it.
We will do our best to prevent this from happening in the future.

If you have any questions or concerns, please feel free to contact us.

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